Customer Service
Real humans in Sydney, not a chatbot farm.
Contact
Email support@l3en.com
Desk hours Mon–Sun 9am–6pm AEST
Returns
Change-of-mind returns within 14 days on unopened product. DOA swaps in the first 7 days with a photo of the serial. Freight on change-of-mind is on you; DOA we cover.
Warranty
Parts carry the manufacturer warranty plus our 12-month local handling. l3ens Merch systems include a 2-year return-to-base ticket. Keep the invoice — that’s the proof.
About l3ens Merch
l3ens Merch is an independent Australian PC retailer. We buy parts, we build PCs, we stand behind them. Not affiliated with any other national PC chain.